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Georgia is sitting on the grass cross legged at a festival. She is wearing a pink,green and vibrant blue shirt with black shorts and boots. She is smiling and her brown shoulder length hair is wavy.

Life as a young person with a disability

By Disability, Real Life Stories

A guest blog by Georgia Hart, a 22 year old from the North of England. ‘When someone asks a disabled person how they are, they want to hear of positive developments, they want to hear how they are overcoming adversity and what they are doing to ‘fight’ their condition. This sounds like a minor misconception, but it is one that has taken a toll on my mental health.’

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Jennie holding the Power 100 nomination list.

Enhance the UK CEO awarded for her work with disabled people

By Accessibility, Business, Disability, News, Workplace

Jennie Williams, founder and CEO of Enhance the UK, a charity which aims to challenge perceptions of disability through its campaigning work and its disability awareness training has been named in the prestigious Shaw Trust Power 100 List. Now in its fifth year the Power 100 List celebrates the achievements of individuals who strive to break down barriers around disability to create a more inclusive world.

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a team of people in a workplace setting talking

Attitudes and an Inclusive Workplace

By Accessibility, Business, Workplace No Comments

It’s very easy to promise that the government will get 1 million disabled people into work over the next 10 years. This is just really a re-working of their previous claim about bridging the disability employment gap.

We feel that there are a number of underlying issues with this, mostly are to do with attitudes in the workplace. Many companies claim to be inclusive, but what does that really mean? Being inclusive for one person with a specific impairment does not mean that you’ll be inclusive for someone else. There is not one easy fix, but the key here is to assess what needs to change in your organisation first, before thinking about encouraging more disabled people into your company. There are many ways you can look at inclusion, and we believe that the attitudes of staff is one of the key elements.

We have written a number of ‘How to’ guides on our website which give you some helpful hints and tips on how to be inclusive. In the first instance you should read this:

How to actively recruit disabled people which gives you an insight on how to make your employment process more inclusive. Along with that article this one on creating an accessible advert will also give you some helpful tips.

More of our FREE workplace guides can be found here:

So whilst we applaud the government for taking steps to acknowledge that more needs to be done to encourage disabled people into work, the first steps should be to make sure organisations are being inclusive. It’s not difficult to change the attitudes of your staff, but this is often overlooked for other more tangible aspects. So why not get in touch with us to find out how we can help your organisation become more inclusive, we offer a range of training that will give your staff the confidence to communicate and interact with disabled people.

Stacks of coins on a black desk

Changes you can make this financial year to help disabled people

By Accessibility, Business, Disability, Emily Yates No Comments

A new financial year is upon us! Time for well-intentioned plans and clever spending when it comes to yearly budgets, but what could your business do over the next twelve months to help disabled customers, clients or employees? Here are just a few suggestions:

Swot up on reasonable adjustments.

Thinking of employing somebody with a disability? Adapting your organisation premises to suit their needs does not have to cost the Earth, and you only have to make adjustments that a reasonable (think a ground floor desk space and accessible bathroom for a wheelchair user rather than an incredibly expensive lift to enable them to get to the first floor of the building).

You can find out more about reasonable adjustments by visiting:

Think of accessibility in meetings, and on your website.

Meeting a potential client for coffee? Have you checked if they need somewhere that’s step-free, has provisions for their guide dog, or a hearing loop installation? Is your website kitted out with British Sign Language videos for the Deaf community, and is it suitable for those who use screen readers? Make sure inclusion is on your mind, just as much as sealing the next business deal is (you’re likely to seal many more business deals if it is!)

Make sure your staff are trained.

Even the most accessible and inclusive venue in the world will not be welcoming to disabled customers if the people who work there aren’t.  Make sure your staff know how to communicate with disabled people by removing the ‘fear factor’ with us! Visit to find out more about the training packages we offer.

A black Collie laying down on the grass with a red lead

No Access To Guide Dogs.

By Business, Charles Nicol, Guide Dogs No Comments

Written by Charlie Nicol

Booking a hotel for a night away, reserving a table at a restaurant for a leisurely meal, or calling for a taxi to get from A to B, is something which most of us would take for granted, however, if you are visually challenged and use a guide dog, such actions are not nearly so straightforward. One would think, in 21st century Britain, that discrimination, towards guide dog owners with respect to accessing everyday services, is a thing of the past, but, in spite of legislation such as the Equality Act, doors are often still closed, causing distress and disappointment to these people, who are merely trying to live a life as independently as possible in society.

This discussion cites a number of real-life examples, encountered by the author. These show that, although strides have been made over recent decades to raise awareness of disability in employment and access to services, prejudices still raise their ugly heads. Many people, who do not face discrimination on a regular basis, are shocked that it does exist, in our towns and cities, in our streets. It is not the intention here to suggest that such discrimination is universal, nor that it is constant; there are some definite exceptions, where service, given to visually challenged people, is excellent, however, it is worrying that instances of prejudice are as rife as they are.

Firstly, it should be made clear that guide dogs are assistance animals, specially trained to guide their owners and have exemplary behaviour. Although they are dogs, they are not pets. Many establishments and taxi drivers seem to class them as pets and make excuses for not admitting or carrying them. Further, guide dogs are wormed and otherwise medicated, to ensure that they are as clean as possible and, because of this, they are permitted to enter food stores and places, where food is prepared, authorised by environmental health bodies. Indeed, the whole purpose is that they can lead their owners, giving these people access to essential services and facilities. Without them, the visually challenged would be forced to have other people accompany or guide them, reducing or removing their independence. Guide dogs are a major asset to their owners and the Guide Dogs For The Blind Association, through support from so many generous members of the public, does a sterling job to train the dogs and match them to clients, where the teamwork, between owner and guide dog, is as efficient and safe as possible.

The above paragraph appears to be disregarded by some sections of our society, who wish to conduct business, but, for one reason or another, do not want a dog on their premises or in their car. There follow some examples to illustrate this.

A 'no dogs' sign on a stone wall

Around 5 years ago, attending a church conference in Llandudno, North Wales, I called several hotels in the town, seeking a reservation for myself and my family. Each establishment was only too ready to accept our business for a week’s stay, however, when I politely explained that I was blind and was bringing my guide dog, they immediately said that I could not bring the dog into their premises. One after another, I got similar responses, from larger hotels to smaller boarding houses, with some proprietors being downright rude to me. This was very disconcerting, as, whilst it is understood that some hotels do have a policy that pets are not welcome, exceptions ought to be made for guide dogs. After encountering objections, I raised the matter with the Llandudno Tourist Board, who, apparently, could not- or would not – do anything. I was also interviewed on the matter by the Radio 4 “In Touch” programme, however, nothing much further came out of this. Thankfully, one small boarding house in Llandudno was prepared to welcome my family and my guide dog, albeit they had never had a guide dog in their property before and we have been giving them business, year on year, since.

More recently, I have been trying to book accommodation in Wolverhampton, for an upcoming business trip there in early April. Again, When calling hotels, I did them the courtesy of letting them know that I was planning to come with my guide dog and, again, a sizeable number of establishments there turned me away, because they did not want the dog. Evidently, the dog was not going to cause them any bother, but they were not prepared to listen, even when informed that they were breaking the law. In this instance, some favourable hotel deals were available, but I was not able to take advantage of these, because my guide dog was not welcome. Further, one larger hotel, already with inflated prices, said that they would allow entry to the dog, solely on condition that I booked a family room, with an additional £17 per night supplement. My guide dog is a standard size Labrador retriever and can fit into a standard double room without difficulty. Why should I have to pay additional charges or inflated rates and why can’t I get a room deal, on the same basis as everyone else?

Moving from hotels to restaurants, I have experienced some very saddening encounters. Whilst some have been only too helpful and accommodating, others have fallen very short of the mark. Going back to Llandudno, A whole group of us headed to an Italian restaurant for lunch, where a block booking had been made. The rest of the party were all able-bodied and I was the sole member of the group with my guide dog. On arriving at the restaurant, proprietors were only too ready to welcome everyone in, but when they saw me, said “All of you can come in, except the man with the dog. He will have to eat outside.” This was very distressing, not only to me, but to my wife and daughter. On another occasion, we visited a McDonalds outlet in Glasgow and an Asian security guard rushed out and ordered us to leave the premises, as dogs were not allowed. When we demanded to speak with management and they said that the guard’s attitude was wrong, he retorted that, in his culture, dogs are not accepted. He would not listen to any reason, around how clean guide dogs are. More on culture in a moment.

I have had instances where I have turned up at a Chinese restaurant for a meal, with my dog leading me and staff have ordered me to go away – “no dog, no dog.” This gets to be ridiculous when you want to give business to some of these outlets and they reject you. More recently, friends, visiting us from the U.S, invited us to join them for a meal at a Chinese restaurant in central Glasgow. My wife called the restaurant to let them know that I would be taking my dog, as I would be heading there directly from work and, after being passed through 3 or 4 people, was told that it would not be convenient for the dog to be there. When challenged that the restaurant could be infringing equality law, the manager became arrogant and said that he was acting on instruction from his boss. My wife, who is of Chinese extraction herself, was very upset by this turn of events. Later, when approached by the media, the same restaurant manager said that, back in China, dogs are dirty and that dogs in restaurants are not accepted in that culture.

It is clear that many people, who come from abroad and set up in business here, apparently hide behind culture or religion, when challenged around such things as admitting guide dogs to their premises. Yes, they do want business from us, but they are not prepared to accept that culture here – and indeed law – provides for assistance animals to be accepted in various places.

Taking a taxi should be a fairly benign experience, however for some taxi firms in Glasgow, there is a big issue, when a guide dog is travelling. I refer, specifically, to private hire firms (in some parts of the country, these are called mini cabs). When using such cars, I sit in the front passenger seat and my dog sits obediently at my feet, in the front footwell. Indeed, this is exactly what the dog is trained to do.

When requesting a taxi, we always inform telephone staff that a guide dog is being picked up, allowing them to inform drivers, who might pick up the call. Very often, we have to wait inordinately longer times to get a taxi sent to us, which is very disappointing in itself, but, more seriously, on many occasions, drivers turn up and hurl abuse at us and drive off. When this happens, we have to call the company back, to get another car and this, again, takes time and results in us being late for appointments, through no fault of our own. As messages are sent out to drivers, there is no excuse for them accepting the call and turning up, if they do not want to take the dog, other than that they cannot read. Again, culture seems to play into this too,  we have more issues with Asian drivers than non-Asian drivers.

We did approach management at the taxi company, who were less than helpful and had a “couldn’t care less” attitude. On one instance, we had to report an issue to the Glasgow Licencing Board, as we were not getting any resolution from the company concerned.

As I cannot drive, I am reliant on the frequent use of taxi services and would expect to get an equivalent, no fuss, service as everyone else. I am not looking for anything more than this.

As you can see from the above, discrimination is still taking place in 2017. We are not living in the Dark Ages. So many things have advanced but, for some, attitudes have stagnated. Whilst we can highlight individual cases and many other people will have their own stories, there is a general need for heightened awareness and change of mindsets, across the board. If people want our business, they ought to be prepared to provide service becoming of it, understanding that our society and culture is inclusive and that inclusivity includes the disabled, the visually challenged and the guide dog owner.

Image of grey stairs with silver handle bar representing the career ladder

Is Disability Inequality the Employer’s Fault?

By Business, Kasmin Cooney OBE, Workplace No Comments

Working within any industry can have advantages and disadvantages for any individual, but especially if you have a disability. As mentioned in my previous blog about the impact of Unconscious Bias in recruitment and selection, it might be harder to get shortlisted for an interview if you’ve spoken openly about your disability in your cover letter. But what happens once you’ve got the job? When you get through the front door of your new career? Is everything ready for you?

A study in 2016 found that 1 in 5 claimed employers failed to make adequate provisions to accommodate their, or their colleagues’, disabilities. This statistic is shocking in a time when 20% of the UK have either a genetic or accidental disability.

According to the Equality Act 2010, an employer must consider making “reasonable adjustments” for a disabled employee or job applicant if:

  • It becomes aware of their disability and/or
  • They ask for adjustments to be made and/or
  • A disabled employee is having difficulty with any part of their job and/or
  • Either an employee’s sickness record or delay in returning to work is linked to their disability.

So does this mean 1 in 5 employers aren’t showing signs of equality in their workplace, or does it mean that they haven’t shown adequate change within their business for their employees?

So once those changes have been made, you’d expect that you would join in with your colleagues on the progression ladder of your new career? According to a study commissioned by the PMI Health Group in 2016, this may not be the case. The study showed that 37% of UK workers believe disability is still a barrier to career progression.

So while you may be completing the same work as your colleagues, you may not get the promotion you deserve.

However, this may not be pinned down to a lack of equality within your office. There may be other factors at hand – born out of lack of knowledge from the employer who only has your best interest at heart.

Purple, an organisation that provides bespoke advice to employers and disabled employees, found that 45% of UK businesses are nervous about hiring a disabled person, citing further concerns about the interview process, not knowing whether to help with tasks such as opening doors or pulling out chairs and falling foul of discrimination law.

So what can be done?

There are many solutions to this issue, but one that ranks higher above all is the need for Equality, Diversity & Inclusion training within organisations.

The common reason for inequality against yourself, or a member of your team with a disability, can stem from a lack of knowledge from both sides. You understand what assistance you need, but are unable to communicate it in an efficient way. Maybe you feel as if you are being awkward, or “don’t want to be too much of a hassle.”

But it can also come from the employer. They may be unable to communicate with you in a way that doesn’t come across as insensitive. They may not understand that you are used to this conversation, and feel comfortable talking about it openly.

Enhance The UK provide Disability Awareness Training in Organisations, and my organisation Righttrack Consultancy creates bespoke Equality and Diversity Training. Both these programmes are designed to help alleviate the awkwardness in these types of conversations, as well as providing practical knowledge, skills and awareness to champion fair, non-discriminatory practice.

Do you think disability inequality is the employer’s fault? Share your thoughts in the comments below…




Scrabble wooden blocks spelling "learn"

Why disability awareness does, and should, start in schools

By Business, Disability No Comments

As well as delivering disability awareness training for Enhance the UK, I also give motivational speeches, mainly in schools, for presentation evenings and assemblies.  It is quite possibly my favourite kind of work, as I feel that there, just by being merely present as a 20-something in a wheelchair, I am making a difference.  Disability awareness starts in schools, and this is where we need to focus our efforts, collectively.  This is why:

  • Children listen, and can still develop their own opinions.

Children are by far the most interactive and engaged when it comes to my impairment.  They marvel at my pink and purple spokes, and find all the similarities between my chair and their pram, rather than focusing on the differences between us.  They are still open to new ideas and forming their own opinions.  To me, it is vital that I give them a positive and welcoming view of disability, especially before their parents ‘shoo’ them away!

  • They can teach adults too!

Young people are often the ‘ice breaker’ that enables an older person to become flexible with their own thoughts.  If a child knows how to help a visually impaired person cross the road from what they learnt at school, for example, there is no reason why they can’t educate those around them, too.

  • Preparing for a more inclusive future generation.

The youngest amongst us have the pressure of providing the brightest future they can for all.  That future is one that I want to be accessible, inclusive and welcoming.  Let’s focus on making our school children so disability aware that, finally, it is normalised and accepted.